No, the luggage is still not here.
After several calls to various agencies, and to United, we were told that the luggage was on a flight to here in Florence. Two trips to the airport contradicts this statement. In short, we don't know where the hell the luggage is.
I have to say, my aunt is being a trooper. She finally went to buy some new clothes, and I think that's what she's doing right now. I don't understand how the airlines use such antiquated systems to track luggage, and it is no wonder so much gets lost. Anyone know how much they need to reimburse her for the inconvenience of 3 days with no luggage...I know it is something even if the bag eventually arrives...
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